Refund policy

Return & Refund Policy

Our Himalayan salt products are handcrafted, natural, and inherently fragile. To maintain product quality and ensure fair handling, the following return exceptions apply.

1. Natural Variations Are Not Considered Defects: Himalayan salt products naturally vary in color, texture, veins, and patterns, and minor surface irregularities. These are normal characteristics and not eligible for returns or replacements.

2. Minor Chips & Rough Edges: Due to the crystalline nature of salt, small edge chips, micro-cracks, or rough surfaces may occur during manufacturing or transit. These do not affect performance and are not grounds for a return.

3. Moisture-Related Changes: Salt absorbs moisture. Slight dampness, small salt shedding or flaking, and surface whitening from humidity are expected characteristics of natural salt and are not returnable.

4. Heat-Related Changes: Cooking blocks, tiles, and plates may darken, crack slightly, or develop heat lines when heated according to usage guidelines. These are normal and not considered defects.

5. Non-Returnable Product Types: The following products cannot be returned due to their fragile nature: Himalayan salt blocks & tiles, salt cooking plates, salt lamps & salt lamp rocks, salt bowls, glasses, cups, salt massage stones, and salt detox domes.

6. All Other Sales Are Final: We do not accept returns for change-of-mind, incorrect size selection, or buyer's remorse. Please review your order carefully before purchasing.

7. Eligibility for Shipping Damage Claims: We accept a claim only if the product arrives broken into multiple pieces, is completely unusable, the damage occurred during shipping, and proof is provided (clear photos of packaging + product).

8. Claim Window: Customers must report shipping damage within 48 hours of delivery, along with photos and the order number.

9. How to Submit a Claim: Email us at orders@pinksaltbrick.com with your order number, a description of the damage, and clear photos of both the product and packaging.

10. Resolution Options: If your claim is approved, we offer a free replacement or store credit of equal value.