Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at himalayansaltbrick@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at himalayansaltbrick@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at himalayansaltbrick@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at himalayansaltbrick@gmail.com.
for any return question at himalayansaltbrick@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at himalayansaltbrick@gmail.com.
Return & Refund Policy
Our Himalayan salt products are handcrafted, natural, and inherently fragile. To maintain product quality and ensure fair handling, the following return exceptions apply.
1. Natural Variations Are Not Considered Defects: Himalayan salt products naturally vary in color, texture, veins, and patterns, and minor surface irregularities. These are normal characteristics and not eligible for returns or replacements.
2. Minor Chips & Rough Edges: Due to the crystalline nature of salt, small edge chips, micro-cracks, or rough surfaces may occur during manufacturing or transit. These do not affect performance and are not grounds for a return.
3. Moisture-Related Changes: Salt absorbs moisture. Slight dampness, small salt shedding or flaking, and surface whitening from humidity are expected characteristics of natural salt and are not returnable.
4. Heat-Related Changes: Cooking blocks, tiles, and plates may darken, crack slightly, or develop heat lines when heated according to usage guidelines. These are normal and not considered defects.
5. Non-Returnable Product Types: The following products cannot be returned due to their fragile nature: Himalayan salt blocks & tiles, salt cooking plates, salt lamps & salt lamp rocks, salt bowls, glasses, cups, salt massage stones, and salt detox domes.
6. All Other Sales Are Final: We do not accept returns for change-of-mind, incorrect size selection, or buyer's remorse. Please review your order carefully before purchasing.
7. Eligibility for Shipping Damage Claims: We accept a claim only if the product arrives broken into multiple pieces, is completely unusable, the damage occurred during shipping, and proof is provided (clear photos of packaging + product).
8. Claim Window: Customers must report shipping damage within 48 hours of delivery, along with photos and the order number.
9. How to Submit a Claim: Email us at orders@pinksaltbrick.com with your order number, a description of the damage, and clear photos of both the product and packaging.
10. Resolution Options: If your claim is approved, we offer a free replacement or store credit of equal value.